1. Introduction

At Solvey, operated by Examio Edunext (OPC) Private Limited, we are committed to providing high-quality services tailored to the needs of our clients. However, we understand that there may be instances where refunds are requested. This Refund Policy outlines the terms and conditions under which refunds may be issued.

By purchasing our services, you agree to this Refund Policy.

2. Services Covered

This Refund Policy applies to all services offered by Solvey, including:

• Web Development
• Digital Marketing
• Graphic Design

3. General Refund Terms

1. No Refund for Completed Work:
   • Once a project or service has been completed and delivered, no refunds will be provided.
2. Partial Refunds:
   • Refunds may be issued on a pro-rata basis for work that has not yet been completed.
3. Non-Refundable Fees:
   • Certain fees, such as consultation fees, setup costs, or third-party expenses, are non-refundable.

4. Refund Eligibility

You may be eligible for a refund under the following circumstances:

a. Service Non-Delivery:

• If we fail to deliver the service as agreed within the specified timeline and no progress has been made.

b. Mutual Agreement:

• If both parties agree to terminate the project before its completion, a partial refund may be issued based on work completed.

c. Technical Issues:

• If technical issues on our part prevent us from delivering the agreed-upon service.

5. Refund Process

To request a refund, follow these steps:

1. Submit a Request:
   • Email us at support@examio.in with the subject line “Refund Request” and include the following details:
     • Invoice number
     • Reason for refund request
     • Supporting evidence (if applicable)
2. Review Process:
   • We will review your request within 7 business days and communicate our decision.
3. Refund Approval:
   • If approved, refunds will be processed within 10 business days via the original payment method.

6. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

1. Change of Mind:
   • If the client decides not to proceed after work has already started.
2. Client Delays:
   • If the client delays the project or fails to provide necessary information, materials, or approvals.
3. Third-Party Expenses:
   • Costs incurred for third-party tools, plugins, ads, or services will not be refunded.
4. Violation of Terms:
   • If the client violates our Terms of Use or fails to adhere to agreed project terms.

7. Exceptions to the Policy

In exceptional cases, we may offer refunds at our sole discretion. These exceptions will be considered on a case-by-case basis.

8. Governing Law

This Refund Policy is governed by the laws of India, specifically the Consumer Protection Act, 2019, and related regulations.

9. Contact Us

For any questions or refund requests, contact us at:

• Email: support@solvey.in
• Phone: +91-90261-33033
• Operational Address:
  B4 – 1202, Tata La Vida, Sector – 113, Gurugram, Haryana, India – 122017
• Legal Address:
  Khata-550, Khasra-647/1,670,684, Akhar, Ballia, Uttar Pradesh, India – 277401